Complaints Handling Procedure
JMR Surveys is committed to providing a professional service. If something goes wrong, we want to know so we can put it right.
How we handle complaints
JMR Surveys aims to provide a high standard of service on every instruction. If you are unhappy with any aspect of the service you have received, we encourage you to raise your concerns with us as soon as possible.
As an RICS-regulated firm, we are required to operate a formal complaints handling procedure. Our full procedure is set out in the document below, which explains how to make a complaint, how we will respond and what further steps are available to you if you remain dissatisfied.
In the first instance, please contact us directly:
Email
info@jmrsurveys.co.ukPhone
07586 070226
Complaints Handling Procedure
Download our full complaints handling procedure document, including timescales, escalation routes and details of the RICS dispute resolution service.
Download PDFRegulated by RICS
As an RICS-regulated firm, JMR Surveys is required to maintain a formal complaints handling procedure and carry professional indemnity insurance.
If a complaint cannot be resolved directly, you also have the right to refer the matter to the RICS dispute resolution service.
